FAQ and T&C’s

Q: I am worried about attending a class because of COVID, will I be safe? 
A: We make the environment and equipment use very safe, please see our updated COVID procedures in the terms and conditions below. 

Q: I have never done any exercise before, will these Aerial classes be ok for me? I have no upper body strength. 
A: Yes of course, we cater for all ages, all abilities. 

Q: I am in my 40’s / 50’s, am I too old? 
A: No, it’s never too late to start. Just complete the Class Registration form here

Q: What do I wear? 
A: We recommend for aerial beginners wear two pairs of leggings, or one pair of leggings with over the knee leg warmers, just to protect the backs of your knees from bruising when you first start. Tops should not be too baggy.
For pole fitness you should wear tight fitting sports shorts and a tight fitted vest or crop top if you wish. 

Q: I’ve seen lots of photos published on your social media, I wouldn’t want to have my photos taken is this ok? 
A: We have a few students who do not like having their photos taken, or would like photos taken but not posted on social media. Please inform us if this is the case and we will ensure that no photos are taken / uploaded. 

Q: If I pay for a course membership but don’t attend a class, can this be used in a different course? 
A: No unfortunately, your membership guarantees you a space in that particular class only every week. 

Q: What happens if I cant attend a class I have booked?
A: If you are on a membership, but cant attend, please let us know so that we don’t wait for you. If you book a PAYG class but don’t cancel within 24 hours, you are still liable to pay for that class. 24 hours notice for PAYG classes enable you to move your booking once to an alternative class. 

Q: What happens if I am late to class?
A: The doors are locked once classes start, so if you are late you will not be able to participate in class. We allow a strict 5 minute window if you let us know you are going to be late. 

Q: I have recently had a baby, can I start classes?
A: We would require a Doctors note to confirm it is safe for you to participate in classes from 16 weeks. 

Q: I recently had an operation, can I start classes?
A: We would require a Doctors note to confirm it is safe for you to participate in classes.

Q: My Son/Daughter wants to start classes, can they come with me?
A: These are classes for adults / older teenagers only. Please contact the instructor with any age enquiries.

Q: I don’t have a babysitter, can I bring my children with me to watch?
A: Unfortunately we do not have creche facilities therefore for safety reasons we do not allow children to spectate.

NEW COVID POLICY

Please wear fresh clean clothes for your class and apply hand san (sanitiser) before arriving.
Please arrive 5 minutes before class and stand in a 1 to 2 mtr social distanced queue outside the entrance.
When you arrive you will be told which training area is yours for the class, please enter and go straight to your area.
Please leave unnecessary belongings in your car. If you are bringing in bag, please place all your shoes etc inside the one bag and place it along the wall near your station.
If you need the toilet, please adhere to social distancing rules.
Please bring hand san (I have bottles for sale if you require) You will need to apply hand san in-between turns on the hoop / pole if sharing.
When sharing, please stand 1 metre back in-between turns.
No spotting! We have purchased larger safety mats for extra confidence!.
Hammock must not be shared.
I will provide cloths to wipe equipment in-between turns.
Please be aware of your hands and face throughout class and make a conscious effort not to touch your eyes, nose, mouth if sharing equipment.
PLEASE DO NOT COME TO CLASS IF YOU ARE FEELING UNWELL / SHOWING SYMPTOMS OF COVID-19
Spectators are not permitted on the mezzanine.
The door will be locked in-between classes so if you are late, you will unfortunately miss your class. Please don’t be late!
In the event of accident or injury, I consent to my instructor putting First Aid and Safety at the forefront regardless of Social Distancing limitations.

Terms and Conditions and Privacy Policy

Bookings, arrival and class

Once an online booking is made, the person making the booking becomes liable for the relevant fee/cancellation charge.

Confirmation of your booking(s) will be sent to you by email.

If you are more then 5 mins late you will not be allowed to join on the session due to health and safety. If this is PAYG, this will incure a full class charge.  If you are going to be late please let me know as soon as possible, we have a strict 5 min late arrival window, following this window, entrance is forbidden. 

Please abide by the COVID policies below whilst social distancing / COVID restrictions are in place. 

Photographs may be taken in class, but only if no other students are in the back ground of your photos. 
The instructor will take photographs in class. 

Payment

Memberships are payable on the 5th day of each month. The monthly subscription amount remains the same regardless of how many classes fall in that month. There will be 4 weeks a year classes will not be held due to holidays. This has already been taken into calculated consideration in your monthly membership amount. These holidays will be announced with notice via messenger and in group pages and also in classes.

Class payments are payable prior to the start of all sessions unless agreed in advance.

CirqueFit reserves the right to alter prices from those published at any time. Two months notice will be given if this affects memberships. 

24 hours notice is required to cancel a PAYG class. Any later than this will result in full charge with no refund. 24 hours notice allows you to move your class to an alternative date or receive a refund. 

Cancellation Charges

CirqueFit reserves the right to cancel, postpone or otherwise alter the content or date of a class or event without notice. In such circumstances, CirqueFit may, at its own discretion, return any payment received without penalty of cancellation charge.

Cancellation charges apply when a suitable substitution is not made at the time of cancellation. 

Current charges are: No refunds after 24 hours before class is due to start.  Once you are out of the cancelation notice window you will lose your payment.  There are no carry overs under any circumstances.

Class Packs, Courses and Workshops are Non Refundable. 

If a you fail to attend a PAYG session, are more then 5 mins late or are a no show, this will be deemed as a cancellation and will incur a 100% fee.

Course and 121 Cancelations

Cancelations made for 1-2-1s under 24 hours will incur 100% fee.

Cancelation Notice Period for Memberships

You are required to give a minimum of 1 months notice in writing to brackencrag@icloud.com (CirqueFit)  to cancel your membership. Please note that you will be billed for the month after your membership is cancelled if cancelled between the 1st and 5th of the month. You are tied into a minimum of 1 billing cycles before cancellation.

Memberships are non refundable.

 If you fail to pay any remaining balance your debt may be passed to a third party company.

Who we are

Our website address is: www.cirquefit.co.uk

This notice refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

CirqueFit uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which we believe may be of interest to you and your business. In you making initial consent to marketing contact from CirqueFit we shall maintain a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. We may from time to time use such information to collect statistics about the behavior of visitors to our website.

CirqueFit uses websites use cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Any information CirqueFit holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

We will only collect the information needed so that it can provide you with marketing and consulting services, we do not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Bracken Crag has purchased from a third-party list broker, on behalf of a client.

Legal basis for processing personal data

In order for us to process personal data we must have a lawful purpose for doing so. This is outlined below.

Legitimate interests

When you provide your personal details to us we use your information for our legitimate business interests. Before doing this, we will carefully consider and balance any potential impact on you and your rights.
The following are some examples of when and why we would use this approach.

Direct Marketing: We will send Direct marketing via the postal service and by email. We will also make sure our direct marketing is relevant for you and where possible tailored to your interests.

Ordering online: In order for us to process an order, payment details are taken and contact information collected, such as name, address, telephone number, and email address.

Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.

Personalisation: Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our guests and visitors.

Analytics: To process your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.

Research: To determine the effectiveness of promotional campaigns and advertising and to develop our products, services, systems and relationships with you.

Due Diligence: We may need to conduct investigations on potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption. Any communication we send in this manner will give you the opportunity to unsubscribe very easily.

Consent

We also rely on consent for lawful processing where we have no legitimate interest. An example of this may be when you sign up to receiving marketing through our website. Every marketing email we send gives you the opportunity to withdraw consent by unsubscribing.

Disclosure

We may on occasions pass your Personal Information to third parties exclusively to process work on our behalf. We require these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

We do not broker or pass on information gained from your engagement with us without your consent. However, we may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. We may also enforce our Terms and Conditions, including investigating potential violations of our Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Bracken Crag, our clients and/or the wider community.

Retention Policy

We will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.

Data storage

Data is held in The United Kingdom using different (multiple) servers. CirqueFit does not store personal data outside the EEA.

Your rights as a data subject

At any point whilst CIrqueFit is in possession of or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that CirqueFit refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

CirqueFit at your request can confirm what information it holds about you and how it is processed

You can request the following information:

  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Bracken Crag or a third party such as one of its clients, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (Data Protection Regulator).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To access what personal data is held, identification will be required

We will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If CirqueFit is dissatisfied with the quality, further information may be sought before personal data can be released.

About our partner sites

WooCommerce is an open-source e-commerce plugin for WordPress and Stripe is a financial company which offers payment processing software and application programming interfaces for e-commerce websites and mobile applications.

Please see Stripes privacy policy here https://stripe.com/gb/privacy

 

Complaints

In the event that you wish to make a compliant about how your personal data is being processed by CirqueFit you have the right to complain to us . Please email brackencrag@icloud.com (CirqueFit)